Effective Date: January 23, 2026
At Evolight, customer satisfaction is important to us. If you are not completely satisfied with your purchase, we’re here to help. Please review our return policy carefully before initiating a return.
Eligibility for Returns
We accept returns under the following conditions:
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Items must be returned within 30 days of delivery
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Products must be unused, undamaged, and in their original packaging
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All original accessories, manuals, and components must be included
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Proof of purchase (order confirmation or receipt) is required
Products that do not meet these conditions may not be eligible for a return.
Non-Returnable Items
The following items are not eligible for return:
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Products showing signs of use, wear, or damage caused by misuse
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Items returned after the 30-day return window
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Clearance or final sale items
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Products damaged due to improper handling or unauthorized modifications
Return Process
To initiate a return:
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Contact our support team at support@evolight.com within 30 days of receiving your order
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Provide your order number and reason for return
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Once approved, you will receive return instructions
Returns sent without prior approval may not be accepted.
Return Shipping
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Customers are responsible for return shipping costs unless the item is defective or incorrect
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We recommend using a trackable shipping method
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Evolight is not responsible for lost or damaged return shipments
Refunds
Once your return is received and inspected:
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Approved refunds will be issued to the original payment method
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Refunds are processed within 7–10 business days
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Shipping fees are non-refundable, except in cases of defective or incorrect items
You will be notified once your refund has been processed.
Exchanges
We do not offer direct exchanges.
If you need a different item, please return your original purchase and place a new order.
Defective or Damaged Items
If you receive a defective or damaged product:
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Contact us at support@evolight.com within 48 hours of delivery
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Include photos or videos showing the issue
We will assess the issue and arrange a replacement or refund at no additional cost, where applicable.
Late or Missing Refunds
If you haven’t received a refund:
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Check with your bank or credit card provider
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Processing times may vary depending on your payment provider
If the issue persists, please contact us at support@evolight.com.
Policy Updates
Evolight reserves the right to update or modify this Return Policy at any time. Changes will be posted on this page with an updated effective date.
Contact Us
If you have any questions regarding returns or refunds, please contact us:
Email: support@evolight.com
Website: www.evolight.com